Privacy Policy

Last updated: September 2, 2025

This Privacy Policy explains how lulueshop (“we”, “us”, or “our”) collects, uses, and shares information when you use our website and related services (collectively, the “Service”). By using the Service, you agree to the practices described here.

Key Points Summary

We collect information to process orders, provide customer support, prevent fraud, and improve our Service.
We use analytics and advertising technologies (including but not limited to TikTok, Meta, Google, and other platforms where permitted) and provide a cookie preference banner to manage non-essential cookies.
We work with global service providers for payments, logistics, marketing, and support. Information may be processed across regions as needed with appropriate safeguards.
You can contact us for privacy inquiries at lulu@lulueshop.com and adjust your cookie preferences anytime via the banner on our site.

Definitions

Website: lulueshop, accessible at https://pets.lulueshop.com.
Personal Data: Any information that identifies or can be linked to an identifiable individual.
Service Providers: Third parties that support the Service (e.g., payment processors, logistics, analytics, marketing, and support tools) under contractual obligations.

Information We Collect

Information you provide

Contact details (name, email, phone), shipping address, and order details when you place an order or contact support.
Communications you send to us (e.g., support emails or forms).

Information we collect automatically

Device and usage data such as IP address, browser, pages viewed, and interactions with our site.
Cookie and similar technologies for essential operations, analytics, and marketing (subject to your preferences).

Information from partners

Payment and fraud signals from payment processors.
Logistics and delivery status from carriers and fulfillment partners.
Marketing and attribution data from platforms including but not limited to TikTok, Meta, and Google, and other platforms where allowed.

How We Use Information

Provide, operate, and improve the Service.
Process orders, payments, shipping, and returns.
Customer support and service communications.
Analytics, personalization, and marketing (with your consent where required).
Security, fraud prevention, and legal compliance.

Sharing of Information

Service Providers that help operate the Service (payments, logistics, analytics, marketing, support).
Business Transfers in connection with a merger, acquisition, or asset sale.
Legal when required by law or to protect rights, safety, or our users.
With your consent for any other disclosed purpose.

International Processing

We may process information in different regions through secure data centers or trusted partners to deliver the Service efficiently. We implement reasonable safeguards to protect your information.

Retention

We keep Personal Data only as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements.

Your Choices

Cookies: Use the preferences below to manage non-essential cookies anytime.
Marketing: You may opt out of marketing emails by following the unsubscribe link in the emails.
Access and corrections: Contact us if you need assistance updating basic account/order information.

Children

Our Service is intended for adults and is not directed to children under the age of 13. We do not knowingly collect Personal Data from children.

Changes to this Policy

We may update this Policy from time to time. Material changes will be highlighted on this page with an updated “Last updated” date.

Contact Us

Email: lulu@lulueshop.com